Last updated: April 2026

YOUR SATISFACTION IS GUARANTEED.

30-DAY MONEY-BACK GUARANTEE
We offer a full 30-day money-back guarantee on all Teknova products. If you're not completely satisfied, we'll make it right — no questions asked.

HOW TO REQUEST A REFUND
1. Contact us at support@teknova.store within 30 days of receiving your order
2. Include your order number and reason for return
3. We'll respond within 24 hours with return instructions
4. Refund processed within 5-7 business days

ELIGIBLE FOR REFUND
- Items that arrive damaged or defective
- Items that don't match the product description
- Items you're not satisfied with (within 30 days)

NOT ELIGIBLE
- Items returned after 30 days
- Items damaged due to misuse

SHIPPING COSTS
Return shipping covered by Teknova for defective items.
Change-of-mind returns: customer covers return shipping.

📧 support@teknova.store

© 2026 Teknova. All rights reserved.